We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and disclose your personal data when you use our website and Twitch chatbot service.
The data controller for your personal data is StreamChat AI Limited, a company registered in England and Wales with company number 14926514
3.1. We may collect the following types of personal data from you:
4.1. We collect your personal data when you:
4.2. We may also collect your personal data from third-party sources, such as Twitch or Stripe, if you have authorized us to access your data through their platforms.
5.1. We may use your personal data for the following purposes:
5.2. We may also use your personal data for other purposes, provided that we have obtained your consent to do so.
6.1. We may share your personal data with third parties for the following purposes:
6.2. We may also share your personal data with other third parties, provided that we have obtained your consent to do so.
7.1. We store your personal data on our servers, which are located in the United Kingdom.
7.2. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
7.3. We retain your personal data for as long as necessary to provide our service to you and as required by applicable laws and regulations.
8.1. You have the following rights with respect to your personal data:
8.2. If you wish to exercise any of these rights, please contact us using the contact details provided in section 10 below.
9.1. We use PostHog as our analytics provider to help us understand how users engage with our website and service.
9.2. The data collected by PostHog may include information about how users navigate our website, the features they interact with, their IP addresses, browser types, device information, and other engagement metrics. No personally identifiable information is collected by PostHog without your explicit consent.
9.3. For more information about how PostHog processes data, please review their privacy policy.
10.1. We may update this privacy policy from time to time by posting a new version on our website.
10.2. We may notify you of any material changes to this privacy policy by email or through our website.
11.1. We (and third parties acting on our behalf) store, access and collect information directly or indirectly on or from your devices, including by placing, accessing or recognising cookies and similar technologies (such as browser localStorage) on your device or browser.
11.2. We use these technologies for the following purposes:
11.3. You can block or delete cookies and clear localStorage at any time through your browser settings. Essential cookies cannot be disabled while using the logged-in areas of the service, as the service cannot function without them.
12.1. StreamChat AI uses YouTube API Services to provide its YouTube features, including the live chat assistant, song requests and clip uploads. By connecting your YouTube account to StreamChat AI, you also agree to be bound by the YouTube Terms of Service.
12.2. Google's handling of information collected through YouTube API Services is described in the Google Privacy Policy.
12.3. When you link your YouTube channel, we access and store the following data through YouTube API Services:
12.4. We only access YouTube data for channels that have been explicitly connected by their owner. We do not sell YouTube API data, do not use it for advertising, and do not share it with third parties except as necessary to provide the service. Live chat messages from your broadcasts are processed in real time and are stored so that the features you have enabled keep working, including viewer profiles, chat streaks and stream summaries; cached playlist data is refreshed at least every few hours; and your YouTube connection, including the access tokens and channel details we hold, is deleted when you disconnect your account.
12.5. You can disconnect your YouTube account at any time from your StreamChat AI dashboard, which stops all further API access. You can also revoke StreamChat AI's access to your Google account via the Google security settings page. Disconnecting removes the access tokens and channel details we hold. To have the rest of your stored YouTube data deleted, including chat messages we have recorded from your broadcasts, contact us at support@streamchatai.com and we will remove it.
13.1. StreamChat AI is an AI service, so generating a reply, a voice line or an image means sending content to an AI provider on your behalf. Depending on the features you have enabled, that content may include chat messages from your channel, the personality and memory settings you have configured, and text you have entered in your dashboard.
13.2. The AI providers we currently send content to are:
13.3. This list may change as we add or replace providers. We will update this policy when it does.
13.4. We do not currently use your content, your chat, or your viewers' messages to train or fine-tune AI models. If that changes, we will update this policy before any such use begins, and any content used in that way would be aggregated rather than tied to identifiable individuals, and would not include usernames. We do not sell your content or your chat data, and we do not license it to third parties for the purpose of training their AI models.
13.5. Where our AI providers offer a setting that prevents content sent to them being used to train their own models, we enable it. We cannot control what a provider does outside the terms it publishes, and we would encourage you to read the privacy terms of any AI service you use, including ours.
13.6. Chat messages from your connected channels are stored so that features you have enabled can work, including viewer profiles, chat streaks, stream summaries and clip chat logs. You can ask us to delete this data at any time by contacting us at support@streamchatai.com.
13.7. Your streaming platform may have its own, separate settings governing whether that platform uses your content to train AI models. Those settings are controlled by the platform, not by us, and we have no way to read or change them on your behalf. If AI training matters to you, check them directly in your Twitch, Kick or YouTube account settings.
If you have any questions or concerns about this privacy policy or our handling of your personal data, please contact us at support@streamchatai.com.