1. INTRODUCTION

We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and disclose your personal data when you use our website and Twitch chatbot service.

2. DATA CONTROLLER

The data controller for your personal data is StreamChat AI Limited, a company registered in England and Wales with company number 14926514

3. TYPES OF PERSONAL DATA WE COLLECT

3.1. We may collect the following types of personal data from you:

• Contact information, such as your name, email address, and Twitch username;
• Payment information, such as your credit card details (which are processed by our third-party payment processor, Stripe);
• Chat data, such as the messages exchanged between your chatbot and Twitch chat channels;
• Usage data, such as information about how you use our website and service;
• Technical data, such as your device and browser information.

4. HOW WE COLLECT YOUR PERSONAL DATA

4.1. We collect your personal data when you:

• Sign up for our service;
• Use our website and service;
• Contact us for support or other inquiries.

4.2. We may also collect your personal data from third-party sources, such as Twitch or Stripe, if you have authorized us to access your data through their platforms.

5. HOW WE USE YOUR PERSONAL DATA

5.1. We may use your personal data for the following purposes:

• To provide our service to you;
• To process your payments and manage your subscription;
• To communicate with you about our service and respond to your inquiries;
• To improve and customize our website and service;
• To comply with applicable laws and regulations.
• Analytics data, such as user interactions and behavior on our website, collected using PostHog

5.2. We may also use your personal data for other purposes, provided that we have obtained your consent to do so.

6. HOW WE SHARE YOUR PERSONAL DATA

6.1. We may share your personal data with third parties for the following purposes:

• To process your payments and manage your subscription (with Stripe)
• To provide our service to you (with OpenAI, CloudFlare and Replicate)
• To comply with applicable laws and regulations.
• To analyze user behavior and improve our website and service (with PostHog)

6.2. We may also share your personal data with other third parties, provided that we have obtained your consent to do so.

7. HOW WE STORE YOUR PERSONAL DATA

7.1. We store your personal data on our servers, which are located in the United Kingdom.

7.2. We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

7.3. We retain your personal data for as long as necessary to provide our service to you and as required by applicable laws and regulations.

8. YOUR RIGHTS

8.1. You have the following rights with respect to your personal data:

• The right to access your personal data;
• The right to rectify your personal data if it is inaccurate or incomplete;
• The right to erase your personal data in certain circumstances;
• The right to restrict or object to the processing of your personal data in certain circumstances;
• The right to data portability.

8.2. If you wish to exercise any of these rights, please contact us using the contact details provided in section 10 below.

9. ANALYTICS

9.1. We use PostHog as our analytics provider to help us understand how users engage with our website and service.

9.2. The data collected by PostHog may include information about how users navigate our website, the features they interact with, their IP addresses, browser types, device information, and other engagement metrics. No personally identifiable information is collected by PostHog without your explicit consent.

9.3. For more information about how PostHog processes data, please review their privacy policy.

10. CHANGES TO THIS PRIVACY POLICY

10.1. We may update this privacy policy from time to time by posting a new version on our website.

10.2. We may notify you of any material changes to this privacy policy by email or through our website.

11. YOUTUBE API SERVICES

11.1. StreamChat AI uses YouTube API Services to provide its YouTube features, including the live chat assistant, song requests and clip uploads. By connecting your YouTube account to StreamChat AI, you also agree to be bound by the YouTube Terms of Service.

11.2. Google's handling of information collected through YouTube API Services is described in the Google Privacy Policy.

11.3. When you link your YouTube channel, we access and store the following data through YouTube API Services:

• Your YouTube channel ID and channel name, so we can identify the channel you have connected;
• OAuth tokens that allow StreamChat AI to act on your channel on your behalf (these are stored encrypted);
• Live chat messages from your own active live broadcasts, which are processed in real time so the bot can respond in your chat and power features such as commands and giveaways;
• The contents of playlists that you configure for the song request feature;
• Video metadata for clips that you explicitly choose to upload to your own channel.

11.4. We only access YouTube data for channels that have been explicitly connected by their owner. We do not sell YouTube API data, do not use it for advertising, and do not share it with third parties except as necessary to provide the service. YouTube data is retained only for as long as needed to provide the service to you.

11.5. You can disconnect your YouTube account at any time from your StreamChat AI dashboard, which stops all further API access. You can also revoke StreamChat AI's access to your Google account via the Google security settings page. To request deletion of stored YouTube data, disconnect the integration or contact us at support@streamchatai.com and we will delete your stored tokens and YouTube-derived data.

12. CONTACT US

If you have any questions or concerns about this privacy policy or our handling of your personal data, please contact us at support@streamchatai.com.